Welcome to Maine's ASO
State of Maine Department of Health and
Human Services (DHHS) Administrative Services
Organization (ASO)
Announcements
New Acentra Health Referral Management Process for Section 65 and Section 28
7/06/26
Effective today, July 1, 2026, Acentra Health updated the referral management process to assist in streamlining information. When you have staff who have capacity to serve a child from the statewide Section 65 Home and Community Treatment (HCT) or community based Section 28 waitlist, you must submit the Acentra Service Capacity Reporting Form. Please ensure this is...
Continue readingUpdate to Atrezzo Appearance
6/26/26
Beginning Monday, June 30, 2026, the appearance of the Atrezzo website will be changing. The blue buttons throughout the site will be changed to green. In addition, some background colors and blue border elements will be removed as part of...
Continue readingOffice Hours and Observed Holidays
1/23/26
Acentra Health is open Monday through Friday: 8:00 am to 6:00 pm. Acentra Health Offices will be closed in observance of the following holidays: New Year’s Day Martin Luther King, Jr. Day Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving...
Continue readingChildren’s Single Assessment Referral Training for BHH and TCM Care Coordinators
1/06/26
Referral Process Beginning February 2, 2026, Single Assessment Referrals will be the required statewide process for determining eligibility for children’s medium- and high-intensity behavioral health services, under Maine’s Children’s Behavioral Health Services Settlement Agreement. Single Assessment is a standardized approach...
Continue readingImproving Customer Service Efficiency and Accuracy with Customer/Case Authentication for Behavioral Health Providers
9/09/25
Improving Customer Service Efficiency and Accuracy with Customer/Case Authentication for Behavioral Health Providers Starting September 4, 2025, Acentra Health is implementing an automated caller authentication system to enhance security and improve customer service efficiency. When contacting Acentra Health, both member...
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