Member Resources
Resources for consumers
The following resources are available to you:
Acentra Health Member Handbook
The member handbook provides information on:
- The services that Acentra Health provides to our community
- How Acentra Health provides these services
- Your rights as a member receiving these services and how to advocate for yourself and these services
- Who to contact for assistance and support
Acentra Health Member Services Education and Training
The presentation will further support your understanding to help you to:
- Make the best use of your services through MaineCare
- Advocate for yourself and your services.
- Topics:
- Acentra Health and You
- Acentra Health Utilization Review
- Talking with Your Providers
- Member Liaison Role
- Resources You can Use
Who To Call
Do you have questions about your MaineCare, but aren’t sure who or what number to call? This handy resource list might get you to the right place for what you need.
Acentra Health
Acentra Health Member Services can help if you:
- Have questions on what Acentra Health does as the Maine Administrative Services Organization
- Get a letter from Acentra Health
- Want to know what MaineCare mental health and substance use services we have approved with your provider
- Want us to visit your agency, group, or organization to talk about Acentra Health
Acentra Health office hours are Monday through Friday, 8 a.m. to 6 p.m. The number is 866.521.0027. If you are deaf or hard of hearing and have a TTY machine, call 855.810.9728. If you have Sorensen VRS you can also use that system.
DHHS (Department of Health and Human Services) Eligibility Specialist
An eligibility specialist at your local DHHS office can help if you:
- Do not get a MaineCare card
- Have questions about financial eligibility
- Move
- Become pregnant
- Have a baby
- Lose your MaineCare card or someone steals your card
- Have family members or other people move in or out of your home
- Get or lose other health insurance
- Get or lose a job
- Have questions about your monthly premiums
For more information, see the list of addresses and phone numbers for local DHHS offices.
MaineCare Member Services
MaineCare Member Services can help if you:
- Have questions about your benefits
- Have questions about your co-payments
- Get a bill from a provider
- Need help finding a provider enrolled in MaineCare
- Need help finding a transportation provider
MaineCare Member Services office hours are Monday and Wednesday from 8 a.m. to 6 p.m. and Tuesday, Thursday and Friday from 8 a.m. to 5 p.m. The number is 800.977.6740, option 3. If you are deaf or hard of hearing and have a TTY machine, call 800.977.6741.
DHHS Offices
This document lists the Maine Department of Health and Human Services Offices:
-Locations/Addresses
-Contact Number for general questions
-Contact Number for questions about eligibility
Maine Department of Health and Human Services Offices
| Augusta 35 Anthony Avenue Augusta, ME 04333 624-8000 or 1-800-452-1926 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
Bangor 19 Maine Avenue Bangor, ME 04401 561-4100 or 1-800-432-7825 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
| Biddeford 457 Alfred St. Biddeford, ME 04005 286-2400 or 1-800-322-1919 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
Calais 338 North St., STE 1 Calais, ME 04619 454-9000 or 1-800-622-1400 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
| Caribou Skyway Plaza 30 Skyway Drive, Unit 100 Caribou, ME 04736 493-4000 or 1-800-432-7366 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
Ellsworth 17 Eastward Lane Ellsworth, ME 04605 664-1400 or 1-800-432-7823 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
| Farmington 114 Corn Shop Lane Farmington, ME 04938 778-8400 or 1-800-442-6382
|
Fort Kent 139 Market Street, Suite 109 Fort Kent, ME 04743 834-1000 or 1-800-432-7340 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
| Houlton 11 High Street Houlton, ME 04730 532-5000 or 1-800-432-7338 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
Lewiston 200 Main Street Lewiston, ME 04240 795-4300 or 1-800-482-7517 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
| Machias 38 Prescott Drive, Suite 3 Machias, ME 04654 255-2000 or 1-800-432-7846 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
Portland 151 Jetport Boulevard South Portland, ME 04106 822-2000 or 1-800-482-7520 TDD/TTY 1-888-720-1925 Questions about eligibility: 1-855-797-4357 |
| Rockland 91 Camden Street, Suite 103 Rockland, ME 04841 596-4200 or 1-800-432-7802 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
Sanford 890 Main Street, Suite 208 Sanford, ME 04073 490-5400 or 1-800-482-0790 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
| Skowhegan 98 North Avenue, Suite 10 Skowhegan, ME 04976 474-4800 or 1-800-452-4602 TDD/TTY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
South Paris 243 Main Street Suite #6 South Paris, ME 04281-9901 744-1200 or 1-888-593-9775 TDD/TYY 1-800-606-0215 Questions about eligibility: 1-855-797-4357 |
Resources and Links
This is a list to help you get started. There are more resources available other than the ones we have listed here.
Support / Help
|
The Maine Warm Line, a toll-free mental health, peer-to-peer, non-crisis phone support service to adults in Maine. |
|
| www.tobaccofreemaine.org | Partnership for a Tobacco-Free Maine, offering a wide range of information and resources related to smoking cessation and other tobacco related issues. |
| www.aamaine.org | Maine websites for Alcoholics Anonymous and Narcotics Anonymous, which are self-help groups for people who would like to stop drinking or taking drugs. |
| www.mecasa.org | The Maine Coalition Against Sexual Assault is a group that hopes to put an end to sexual violence in Maine, and have ongoing support and services for victims and survivors of sexual violence. |
| www.mcedv.org | Maine Coalition to End Domestic Violence, a statewide organization whose goal is to end domestic violence in Maine. |
Advocacy
| www.maineccsm.org | Consumer Council System of Maine. Statewide and regional consumer council system developed to advise the Department of Health and Human Services and others about public policy and all issues important to consumers in Maine. |
| www.drcme.org | The Disability Rights Center of Maine is a statewide advocacy agency for people with disabilities. |
| www.mpf.org | Maine Parent Federation, a statewide private non-profit organization that provides information, advocacy, education, and training to parents and professionals to benefit all children. |
Resources
| www.211maine.org | A phone and website based health and human services information and referral service system for the entire State of Maine. |
| www.mentalhealthamerica.net | Mental Health America (formerly known as the National Mental Health Association) is the country’s leading nonprofit dedicated to helping ALL people live mentally healthier lives. |
| www.mainehealthforum.org | Maine Health Forum website shares healthcare information and resources for those interested in better health for themselves and for all of Maine. |
| www.namimaine.org | Maine branch of the National Alliance on Mental Illness. Information, resources and support groups for consumers and family members. |
| www.mentalhealthrecovery.com | Website of Mary Ellen Copeland, a leading consumer author and trainer on mental health recovery and wellness. |
| www.facingus.org | Sponsored by DBSA (Depression and Bipolar Support Alliance). The clubhouse is an online place for those seeking inspiration and support for living a full, healthy and happy life. |
| www.i-carepharmacy.com | I-Care Pharmacy is a Maine owned and operated company in Fort Fairfield, Aroostook County, Maine. They offer the convenience of mailing your MaineCare prescriptions to your home. |
| Children's Behavioral Health Services Information Sheets | CBHS Information Sheets for behavioral health services. Information Sheets are designed for families to learn about services available to them and include the purpose of the service, who is eligible and what families can expect. |
Government
| www.ssa.gov | Social Security Administration website about benefits. |
| www.maine.gov | State of Maine website to access all programs of the Department of Health and Human Services (DHHS).
Department of Health and Human Services MaineCare Manual where you can find details about Maine Care regulations. |
| samhsa.gov | The Center for Mental Health Services (CMHS) is an agency of the Substance Abuse and Mental Health Services Administration, U.S. Department of Health and Human Services. This particular link goes directly to the consumer/survivor page where other resources can be found. |
| www.maine.gov/dhhs/oms/member | Schaller Anderson is the company that provides case management services for MaineCare members that have complex medical and behavioral health care needs. |
Acentra Health Member Handbook
Acentra Health Member Services Education and Training
