Contact
Office Location
The Maine Acentra Health Office is located at the following address:
Acentra Health
82 Running Hill Road, Suite 202
South Portland, ME 04106
Phone: 866.521.0027
Fax: 866.325.4752
Intake
For questions about faxes, CRCF and Section 28 Applications
- Fax: 866.325.4752
- Email: IntakeME@acentra.com
Member Services
For Member questions, appeals, member resources or other member concerns
- Phone: 866.521.0027 Option 1
- Fax: 866.325.4752
Katie Beckett
For calls regarding Katie Beckett referrals
- Phone: 866.521.0027 Option 2
- Fax: 866.325.4752
Provider Relations/IT Helpdesk
For Acentra Health Atrezzo® access, training, and general questions
- Phone: 866.521.0027 Option 3
- Fax: 866.325.4752
- Email: ProviderRelationsME@acentra.com
Care Management
For Provider access to a care management staff to discuss clinical review of provider requests
- Phone: 866.521.0027, Option 4
- Fax: 866.325.4752
Appeals
For questions regarding reconsiderations or denials
- Phone: 866.521.0027, Option 5
- Fax: 866.325.4752
Please include specific questions and a telephone number where we can reach you during business hours.
Please note that we are not able to guarantee the confidentiality or security of communication sent to our offices via email.
- Please do not send any information that you would consider confidential using email.
- By providing your email address, you acknowledge the risk and authorize us to respond to you through email.
Acentra Health is open Monday through Friday: 8:00 am to 6:00 pm. Acentra Health Offices will be closed in observance of the following holidays:
- New Year’s Day
- Martin Luther King, Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Veteran's Day
- Thanksgiving and Friday After
- Christmas Day
Should Acentra Health/Maine offices close due to inclement weather, a recorded message will notify callers of the available clinical coverage options.