Accessing the Provider Hold for Service Report
These instructions will explain how to access the Provider Hold for Service Report from the Atrezzo Portal
File type: pdf File size: 40KB
Accessing the Provider Hold for Service Report
This video will explain how to access the Provider's Hold for Service Report from the Atrezzo portal
File type: mp4 File size: 15 KB
Add a User
A user with an Admin role can create accounts for other users. An Admin user will first need to register in the system and have the information for the additional users that are needed. The instructions below describe how to create accounts for additional users.
File type: pdf File size: 141 KB
Add Chrome Browser
Atrezzo is a person-centered, web-based care management solution that transforms traditional, episodic-based care management into proactive and collaborative population health care management. Chrome is the preferred internet browser. The below instructions will highlight the steps to add Chrome to your computer.
File type: pdf File size: 175 KB
Adult PNMI Referral Request
This Adult PNMI Referral Request training explains the process and requirements for submitting a PNMI Referral in Atrezzo
File type: pdf File size: 1.8 KB
Adult PNMI Referral Request
This Adult PNMI Referral Request training explains the process and requirements for submitting a PNMI Referral in Atrezzo
File type: pptx File size: 125 KB
Adult Targeted Case Management
These instructions will explain how to submit an initial request for Adult Targeted Case Management services.
File type: pdf File size: 1.43 MB
Adult Targeted Case Management
This video will explain how to submit an initial request for Adult Targeted Case Management services.
File type: mp4 File size: 77 MB
ANG Module 1 FAQ
This FAQ will summarize all of the questions asked during the ANG Provider Training sessions
File type: pdf File size: 341 KB
ANG Module 2 FAQ
This FAQ will summarize all of the questions asked during the ANG Provider Training sessions
File type: pdf File size: 257 KB
Baxter Invoice
This video will walk providers through how to submit Baxter Funded cases for generating invoices
File type: mp4 File size: coming soon
Complete a Saved Request
If a request was started but not submitted, it will be listed as a Saved but Not Submitted Request on the home page. The instructions below describe how to complete the request.
File type: pdf File size: 179 KB
Create a Case Wizard Enhancement
This video highlights the create a case wizard enhancement that will be available to providers on January 26, 2023
File type: mp4 File size: 32 KB
Critical Incident Training
These instructions will educate providers on the critical incident process for the Office of Behavioral Health
File type: pdf File size: 1.4 KB
Critical Incident Training
This video will educate providers on the critical incident process for the Office of Behavioral Health
File type: mp4 File size: 24 KB
Department Medication Management Referral
This service specific training outlines the department medication management referral process.
File type: mp4 File size: 87.1 MB
Department Medication Management Referral
This service specific instructions outlines the department medication management referral process.
File type: pdf File size: 1.5 KB
Hold for Service Referral
This Hold for Service training explains the requires for OBH Funded waitlist process
File type: mp4 File size: 29 KB
Hold for Service Referral
This Hold for Service training explains the requires for OBH Funded waitlist process
File type: pdf File size: 1.86 MB
Hold for Service Referral FAQ’s
This FAQ summarizes all of the question asked during the Hold for Service Referral Training
File type: pdf File size: 173 KB
How to Add a Diagnosis Code
This document will outline the process for adding a diagnosis code to your request.
File type: pdf File size: 459 KB
How to Add a Procedure Code
This document explains how to add a procedure codes, enter start and end dates and add total number of units
File type: pdf File size: 458 KB
How to Add Additional Clinical Documentation
This document will explain how to add additional clincial documentation to a previously submitted case
File type: pdf File size: 17.3 KB
How to Change Context
This document will show providers how to change context and switch NPI numbers.
File type: pdf
How to Complete a Saved Request
This document outlines the process for saving requests and completing saved requests
File type: pdf
How to Copy a Case
This document will show providers how to copy a case
File type: pdf File size: 342 KB
How to Discharge in Atrezzo
These instructions outline the process for submitting a discharge in Atrezzo.
File type: mp4 File size: 25 MB
How to Discharge in Atrezzo
These instructions outline the process for submitting a discharge in Atrezzo.
File type: ppt File size: 723 KB
How to Extend a Case
This video will show providers how to extend a case and enter a continued stay review
File type: mp4 File size: 14.4
How to Request a Reconsideration
This document will show providers how to request a reconsideration on a denied case.
File type: pdf
How to Request a Revision
This document will show how to request a revision on a submitted case.
File type: pdf
How to Run the Daily Authorization Report
This document will explain how to run the daily authorization report from Atrezzo.
File type: pdf File size: 202 KB
How to Search a Consumer or Create Temp Member
This video will explain how to search for existing MaineCare clients and create temporary clients
File type: mp4
How to View and Print the CANS Report
This video will explain how to view and print the CANS report from Atrezzo.
File type: mp4 File size: 13.8 KB
How to View Determination Letters
This document will show providers how to view a determination letter
File type: pdf
How to View Messages in the Message Center
This video will explain how to review messages from from Acentra Health.
File type: pdf
LTSE Invoice
This video will walk providers through how to submit LTSE cases for generating invoices
File type: mp4 File size: coming soon
Maine Statewide IEP Training
This IEP training was used in the statewide rollout of required IEP on behavioral health submissions in Atrezzo
File type: mp4 File size: coming soon
MaineMOM
This specialty service training describes the MaineMom program and submission requirements within Atrezzo
File type: mp4 File size: 66.95 MB
MaineMOM
This specialty service training describes the MaineMom program and submission requirements within Atrezzo
File type: pdf File size: 1.4 KB
Make Revisions to Submitted Requests
Once a request has been submitted, you will not be able to make changes or additions manually. The instructions below describe how to make revisions to a submitted request.
File type: pdf File size: 247 KB
Multi-Factor Authentication Process
This video highlights the multi-factor authentication process
File type: pdf File size: 1.37 MB
OBH Funded Invoice
This video will walk providers through how to submit OBH Funded cases for generating invoices
File type: mp4 File size: coming soon
Opioid Health Home Code Changes
This specialty service training describes the OHH program and submission requirements within Atrezzo
File type: mp4 File size: 117 MB
Opioid Health Home Code Changes
This specialty service document describes the OHH program and submission requirements within Atrezzo.
File type: pdf File size: 1.58 MB
Provider Manual
The Provider Manual provides information on the Maine ASO program, processes, and Atrezzo.
File type: pdf File size: 6.01 MB
Psychiatric Hospital Intensive Outpatient (IOP) Services
These instructions outline the process for entering in a Psychiatric Hospital IOP request.
File type: mp4 File size: 66.8 KB
Psychiatric Hospital Intensive Outpatient (IOP) Services
These instructions outline the process for entering in a Psychiatric Hospital IOP request.
File type: pdf File size: 1.5 KB
Referral Management CFCF
This specialty training video explains how to complete referrals for CRCF
File type: mp4 File size: coming soon
Referral Management HCT and RCS
This specialty training video explains how to complete referrals for HCT and RCS
File type: mp4 File size: coming soon
Referral Refusal
The Referral Refusal training explains how to enter a referral refusal within Atrezzo.
File type: mp4 File size: 65 MB
Requesting an EPSDT Authorization
This workflow describes the process for requesting an EPSDT authorization midway through services.
File type: pdf File size: 62 KB
Reset Password or Unlock Account
For a forgotten password, a user can reset their password by following the instructions below.
File type: pdf File size: 206 KB
Residential SUD ASAM Utilization Management Training
This video will explain the process for submitting a SUD Residential ASAM Review in the Atrezzo portal.
File type: mp4 File size: 144 KB
Residential SUD ASAM Utilization Management Training
These instructions will explain the process for submitting a SUD Residential ASAM Review in the Atrezzo portal.
File type: pdf File size: 2.9 KB
SMI Termination
This video will explain the SMI Termination process
File type: mp4 File size: 65 MB
SMI Termination FAQ
This FAQ will outline the SMI Termination process
File type: pdf File size: 264 KB
SUD Treatment Data
This video will outline the process for entering SUD Treatment Data for the federally required TEDS-NOMS reporting
File type: mp4 File size: 117 KB
SUD Treatment Data
These instructions outline the process for entering SUD Treatment Data for the federally required TEDS-NOMS reporting
File type: pdf File size: 2.6 KB
Update User Profile
After completing the registration and multi-factor verification processes, a user can update profile information. A user will first need to receive an email to complete the registration process initiated by the Provider Group Administrator. The instructions below describe how to update profile information.
File type: pdf File size: 155 KB
View a Determination Letter
When a change has been made to the submitted request, you will receive an email notification. The email notification will provide the Case ID to direct you to the specified request. The below instructions will identify the steps to view the determination letter.
File type: pdf File size: 231 KB
Adult PNMI Service Notification Process
This guide will provide a general overview of how and when to submit an Adult PNMI Service Notification request in Atrezzo.
File type: PDF File size: 1.5 KB
CCBHC Atrezzo Provider Training
This training guide will provide a general overview on how to submit a CCBHC request in Atrezzo.